Notifications and email preferences

Account-level notification choices

• Daily summary email — allows eligible digest-style work updates to be collected into the daily summary.
• Immediate email for directly assigned or action-required work — allows eligible immediate action emails.
• In-app notifications for relevant workspace activity — allows eligible optional workspace events to appear in Kinovo notifications.

Preferences do not make every event use every channel

Each Kinovo event has its own eligible recipients, urgency, role-aware in-app rule and email rule. Enabling a channel means Kinovo may use it for eligible work; it does not turn every workspace change into an email or notification.

Kinovo suppresses ordinary alerts when the recipient is not active, has not accepted confidentiality, cannot access the linked item or caused the event themselves unless that event explicitly allows a self-notification.

Messages that remain mandatory

Account access, confidentiality and security messages are always delivered through their required channel. Certain access decisions also remain mandatory so a person knows when access has been requested, changed or ended.

Mandatory events take precedence over optional account, client and thread mute settings.

Mute a client or message thread

• Mute non-essential notifications for this client in Settings → Client preferences to suppress optional events from that care workspace.
• Mute an individual message thread from its thread actions to suppress optional message activity from that thread.
• Muting does not remove workspace or thread access. You can still open the content directly.
• Unmute the same client or thread when those optional updates become useful again.

Use the Notifications page

The bell shows the authoritative unread count and a recent notification list. View all notifications opens a paginated page grouped into Urgent, Needs action and Updates, with All and Unread filters.

Opening a notification uses a protected deep link. If the item has been removed or access has changed, Kinovo explains that it is no longer available instead of widening access. You can also mark one notification—or the notifications currently shown—as read.