Getting started
Joining through an invitation
Open the secure invitation, use the exact invited email address, review the care team and role, then accept the confidentiality agreement before entering the workspace.
Who this article is for
Anybody invited to join an existing Kinovo care team
Where to find it
- Use the Accept invitation button in the Kinovo email.
- An active invitation may also appear in Notifications after you sign in with the invited email.
Review the invitation first
The invitation page shows the care team, invited role, invited email, inviter and expiry date. Check these details before joining. If you do not recognise the invitation or should not have access, decline it or contact the inviter.
Join the care team
- 1
Open the secure link
Use the link in the latest Kinovo invitation email. An invitation normally expires 14 days after it is created.
- 2
Sign in or create an account
Use the exact email address shown as Invited email. If no Kinovo account exists for that email, the page opens account creation; otherwise it opens sign-in.
- 3
Confirm the account is correct
If you are already signed in with another email, sign out and continue with the invited email. Kinovo will not accept the invitation for a different account.
- 4
Review and accept
Choose Join care team only after confirming the care team and role. You can also decline the invitation.
- 5
Agree to confidentiality
After acceptance, review the care-team confidentiality agreement. The workspace remains locked for your account until you agree.
- 6
Open your Kinovo view
Personal accounts are taken to the care-team dashboard. Professionals are taken to the matching client workspace and keep their professional cross-client navigation.
If the invitation does not work
- Wrong signed-in email: sign out and use the email displayed on the invitation.
- Expired invitation: ask the Team leader to refresh or resend it.
- Revoked or declined invitation: ask the Team leader to create a new invitation if access is still required.
- Already accepted: sign in normally; Kinovo will open the confidentiality step or workspace if the membership is active.
- Invalid link: ask the inviter for the newest invitation rather than reusing an older link.
After you join
Your dashboard, navigation and available actions are based on your account type, care-team role and permissions. You may be asked to complete your profile, review the current care-team context or respond to an assigned action.
If an expected tool is missing, do not create a second account. Ask the Team leader to review your role and permissions.
Use care-team information carefully
Access is for care coordination
Only use and share workspace information for the care of the person the workspace is about. Keep downloaded files, devices, email accounts and shared folders secure, and tell the Team leader promptly if information reaches the wrong person.
Still need help?
Tell Kinovo support what you were trying to do, which page you were on and what happened. Do not include sensitive care information unless support specifically asks for it through an approved channel.
Ask Kinovo support